Who is this article for?

Administrators and managers who need to configure notification and welcome email settings.

No elevated permissions are required.

This article explains how to manage notifications, ensure emails are delivered, and control welcome email behaviour for users.

1. Turn on your notifications

1. In the top right-hand side of the page, open the drop-down under your name or initials, then click Settings.
2. On the left-hand side of the settings page, click the Notifications tab.
3. On the notifications page, turn notifications on or off for your portal as required.

2. Ensure notification emails are delivered

1. Confirm that notification emails are sent from the address noreply@mygo1.com.
2. Ask your IT department to white-list this email address so that notification emails are not blocked.
3. Ask individual users to white-list this email address if notifications are being sent to their junk or spam folders.

3. Manage the welcome email

1. When a user is created, they automatically receive a welcome email if the welcome email notification setting (learner is added to the portal) is turned on.
2. If the welcome email setting is turned on, you can clear the welcome email option for individual users during creation so that they do not receive it.
3. If the welcome email notification is turned off, you can still send it to specific users:
   • Select the notification checkbox for the user during creation or when editing the user.
   • Select the user by checking the box next to their name, then choose the option to send the welcome email from the list under the three dots menu.