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Editing existing user details
Who is this article for?
Administrators responsible for user management in the legacy Go1 interface.
Administrator permissions are required.
This article explains how to edit details for existing users in the legacy Go1 interface.
If your organisation has transitioned to Go1 Learn, please refer to the updated guide on creating and manage users in Go1 Learn.
Editing user details
To edit user details:
- Click your profile icon.
- Navigate to Administer.
- Switch to the Users tab.
- Find the user.
- Click the Arrow next to their name.
- Click Edit.
- Edit details as required:
- Click Save.
Name
To edit the user's name:
Update the First Name and Last Name fields.
Click Save.
Important
When updating a user's name, for the new name to appear on their certificates, Go1 will need to update their name in the back-end. Open a ticket with us so we can ask Go1 to do this.
To edit a user's email address, have a look at our articles on updating personal email addresses or updating email addresses and merging accounts.
Role
To edit a user's role:
Open the Roles pop up.
Ensure Manager or content administrator is ticked.
Click Save.
Manager
To assign the user to a new manager:
Return to the Users page.
Find the user who needs to have their manager changed.
Click the Arrow next to their name.
Select Edit.
Open the Managed by dropdown.
Select a new manager.
Content administrators will have the ability to assign learning to any user, pull any reports and create content. Therefore they do not need to be assigned as managers for learners.
Status
There are two different statuses that your users can be set in:
Active User - User who can freely access the portal. These users are also indicated by value '1' when uploading via CSV.
Inactive User (Blocked) - User who has been marked inactive by an administrator within the portal. They can also be editing by bulk uploading with value '0' via CSV.
Both statuses can be updated on the Users info page.