If a user has been incorrectly assigned/enrolled into a course this can be removed using one of the following methods:

via Reports

(can also be used to un-enrol multiple users from one course)

Please note: only records in Not Started and Assigned status can be deleted. Please contact the Service Desk if you want to remove In Progress records and we will ask Go1 to delete them. 

1. Click Explore in the top menu

2. Locate the Course or Learning Item that you wish to un-assign/un-enroll the Learner from

3. Click the three dots on the Course/Learning Item

4. Select Settings from the dropdown menu that appears

5. Select the Reports tab from the top menu

6. Click the checkbox next to the name/s of users to be unassigned/unenrolled

7. Click the Ellipsis next to the Export as CSV button

8. Select Delete

9. Ensure the slider is set to YES beneath the Delete child enrolments option

10. Click Delete Enrolments

via Enrolments

(can also be used to un-enrol one user from multiple courses).

Please note: only records in Not Started and Assigned status can be deleted. Please contact the Service Desk if you want to remove In Progress records and we will ask Go1 to delete them. 

1. Select your Avatar in the top-right

2. Click Administer from the dropdown menu that appears

3.  Select the Enrolments tab

4. Enter the name of the learner in the Search bar next to Filter

5. Locate the course associated with the user

6. Select the checkbox next to the course you want to remove them from

7. Click the three dots next to the Export as CSV button

8. Select Delete from the dropdown menu that appears

Via the User's Profile 

Please note: only records in Not Started and Assigned status can be deleted. Please contact the Service Desk if you want to remove In Progress records and we will ask Go1 to delete them. 

1. Select your Avatar in the top-right

2. Click Administer from the dropdown menu that appears

3. Select the Users tab

4. Enter the name of the learner in the Search bar next to Filter

5. Click on the name of the user

6. Click the Assigned button

7.  Select the three dots on the relevant course card

8.  Select Remove

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Important note: removing assigned training from a group does not remove the training from individuals if they are already enrolled. However if they have not progressed past the 'Assigned' status, the learning will be removed from their profile. 

Note: Users can also unenroll themselves from courses by going to their My Learning page, clicking on the '...' icon found on the tile/image of the course in their dashboard, and selecting 'Leave Course'.