Who is this article for?

Users who want guidance on setting up two-factor authentication (2FA) in Assurance.

User account is required.

Assurance supports two-factor authentication (2FA) using Microsoft Authenticator, Google Authenticator or any other soft token authenticator app.

Organisations with Single Sign-On (SSO) can also deploy 2FA via their Identity Provider (IdP). If your organisation does not have SSO, you may choose to set up 2FA in Assurance.

Please note
In order to use this feature, all Users will need to have the authenticator app installed on their phones.

1. How to set up 2FA in Assurance?

1. Select the Administration Gearwheel in the top menu.

2. Select the Organisation button under the General section.

3. Select the Edit button under the Details tab.

4. Scroll down to the Sign On & Security section.

5. Select the checkbox beneath the option Require two-factor authentication for login.

Important note
The option to Require two-factor authentication for login will not appear if you have SSO enabled.

6. Select the Update button.

2. How to register 2FA as a user?

Now when your users next try and login to Assurance, they will need to complete the following steps to register 2FA.

1. When you next login to Assurance, QR code will be displayed on screen.

2. Scan the QR code with your preferred authentication app.

3. Enter the code that the app provides you into the text box beneath Two-factor authentication code.

4. Select the Register with two-factor authenticator button.

4. A success message will be displayed once the two-factor code has been verified, and you have signed into Assurance.

Please note
Once you have successfully registered your two-factor authentication, you will need to enter the code from your authentication app that you have registered with each time you login to Assurance.

3. How to reset 2FA?

Please note
The following actions can only be performed by a Super User.

Follow the instructions below to reset the 2FA for a user, if they lose access to the authentication app that they have registered with.

1. Select the Administration Gearwheel in the top menu.

2. Select the Users button under the General section.

3. Locate the user you would like to reset two-factor authentication for and select their Name.

4. Select the Tools button under the Details tab.

5. Select Reset Two-Factor Authentication from the dropdown menu.

6. Select the Confirm button on the Reset Two-Factor Authentication pop-up modal that appears.

Please note
The user will then need to go through the steps to register two-factor authentication as a user before they can login to Assurance.