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Telstra Health Integration | Assurance Requirements Guide
Who is this article for?Administrators who want guidance on the requirements for the Telstra Health integration with Assurance.
Administration Access is required.
Assurance has a custom integration, that Aged Care customers can use to connect their Clinical Manager platform, to pull completed resident incident forms into Assurance. This article outlines the initial requirements for setting up the Telstra Health Integration in Assurance.
In this article, you will learn about:
- What are the Telstra Health integration requirements?
- How to set up the Telstra Health integration in Assurance?
1. What are the Telstra Health integration requirements?
To begin the process of setting up your Telstra Health Integration, you will need to:
1. Contact the Telstra Health customer support team to upgrade your Clinical Manager system. The integration is only compatible with Clinical Manager V9.1.4 and up to the most recent version.
2. Contact the Telstra Health customer support team to get your Clinical Manager set up. You can do so by requesting the following:
"Please enable the Ideagen Policy Logic User on my Clinical Manager Production site."
3. Keep the credentials that the Telstra Health support team provide you in a safe place. You will need to enter them into Assurance further along in the integration set up process.
4. Contact our support team to enable the Telstra Health integration add-on for your Assurance live site.
Please note
The integration currently supports one incident form only.
2. How to set up the Telstra Integration in Assurance?
Please note
You will not be able to complete the following steps until our support team has enabled the Telstra Health integration add-on for your Assurance site. You must also have Administration access to complete the following steps.
1. Select the Administration Gearwheel in the top menu.
2. Select the Integration button under the General section.
3. Select the Telstra Health button.
4. Select the Edit button in the top left.
5. Complete each of the fields under the Settings tab.
| Field | Description |
| Username | The username is provided by Telstra Health Customer Support. |
| Password | The password is provided by Telstra Health Customer Support. |
| API Endpoint | The API Endpoint is provided by Telstra Health Customer Support. The URL should not include "Tetra.Web". For example, the URL should look like: https://icarehealth.myorganisation.com.au/ not https://icarehealth.myorganisation.com.au/Tetra.Web |
| Facility ID | The Facility ID is typically your RACS ID but can be found in your administration settings in Clinical Manager. If you are a multi-facility, enter the number 0 as your Facility ID. |
| External Template ID | The External Template ID is the number of the incident form template in Clinical Manager. Go to Admin, Create/Edit form and then select the Accident/Incidents Report. In the example below, the External Template ID is 99 as shown in the top address bar. |
6. Once all of the information is entered in those fields correctly, select the Save button.
7. Select the Test connection button and if the connection is successful, a message at the top of your screen will confirm this.
Invalid credentials?
If you receive an invalid credentials error message, check that the details you have entered in the Telstra Health settings page are correct. Refer to our Troubleshooting Guide for further assistance.