Users may experience logging in issues to PolicyConnect sites if they have the ad-blocking browser extension uBlock Origin installed.

For Chrome users, this may cause the site to display this error message when attempting to log in:

Cannot read properties of undefined (reading 'identify')

For Firefox users, this may cause the site to get stuck on the loading screen, or may display this error message when attempting to log in:

o is undefined

Workaround

To work around this issue, users will need to white-list the relevant domains in the extension settings.

1. Open the extension settings

2. Navigate to the 'Trusted Sites' tab

3. Add the following lines to the list

policyconnect.com.au
complicare.com.au
complispaceprimary.com.au

4. Click 'Apply Changes'

5. Reload the site