When your user directory is set up, administrator accounts will be created for the individuals you have nominated. When these accounts are created, emails will be sent to each administrator with a temporary password that they will be requested to change. The links in these emails expire after 24 hours. If the password has not been changed within this time frame, you will need to contact Ideagen Policy Logic to let us know that the accounts need to be re-created.

If you are unable to click the Send button when setting a new password, this is because you have entered mismatched passwords.

You will need to set up your user profile in the user directory before you can log in to your PolicyConnect site.

Logging In

Note: Your user directory site is separate from your PolicyConnect site, however your log in details will work across both. Clicking the Ideagen Policy Logic tick icon within your user directory will take you to the user directory homepage, not your PolicyConnect homepage.

Once your administrator accounts have been successfully set up, you will be able to log in to your user directory. To do so:

1. Open a web browser of your choice and enter your user directory’s URL.
   The URL of your user directory will follow the format https://[SiteCode].app.ud.complispaceone.com where [Sitecode] will be replaced with your organisation's chosen site code. This code will usually be the same as the one used in your PolicyConnect site URL.

   For example, if your site’s URL is https://example.policyconnect.com.au, then your site code would be example and your user directory URL would be https://example.app.ud.complispaceone.com

   You will then be taken to a page that looks like this:
   
   

   

    

2. Enter your email address in the Email field, and enter the new password you just created in the Password field. Click the Login button to sign in to your user directory.

3. Once you have logged in successfully, you will be presented with a page that looks like this: