When importing users with their assigned roles into SafeTripBuilder, the following message should appear if the import has been successful:

Here is a video to take you through how to import users in SafeTripBuilder.

Upload Errors

Below are some common upload errors which may occur when importing users. We have included ways to resolve these errors.

Error - missing email address

To resolve this error, ensure that every row following and including row 4 has the email cell populated.

Error - missing role assignment

To resolve this error, ensure that at least one role has been granted to the users in every row following and including row 4. 

Error - invalid role assignment

To resolve this error, ensure that you have only used the letter Y to allocate roles (there will be an error if you have used an N anywhere) and that you have not entered any Y in a cell that is not intended for role allocation. 

Error - column label not found in CSV

To resolve this error, please reinstate the column header 'Client Admin', as no column header's in row 1 should be deleted.