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PolicyConnect Performance Issues
We’re committed to keeping you informed about performance issues and improvements in PolicyConnect. Below is a running log of known incidents, what happened, and what actions we’ve taken.
🟢 Current Status
Last Updated: 18th July 2025 (6:00 PM AEST)
We’ve rolled out additional performance enhancements behind the scenes to improve how the platform handles content and actions in real time.
Across our internal testing, these updates have resulted in faster load times and smoother interactions—particularly in areas that previously experienced lags during higher activity.
What this means for you:
You should now notice better responsiveness and reduced wait times across the platform, especially when accessing data-heavy content or performing repeated actions.
We’re committed to ongoing optimisation and are already monitoring system performance closely during peak periods to ensure a consistent experience for all users.
Thank you for your continued feedback and support.
📅 Incident History
| Date & Time (AEST) | Issue Summary | Impact | Status | Actions Taken |
|---|---|---|---|---|
| 28 May 2025, 3:40 PM | Spike in system activity | Slower than usual performance for some users, with pages unable to load, processes unable to complete | ✅ Resolved | Capacity increased. Affected components reset. Improvement to how the service is managed behind the scenes is underway. |
| 14 May 2025, 8:30 AM | System slow after deployment | Slow page loads | ✅ Resolved | Identified root cause; deployment safeguards now in place |
| From 2 May 2025 | Ongoing intermittent slowness | Pages load slowly; content in context keys appears with noticeable delay | ✅ Resolved | Code optimisation has been completed and released 3 June 2025. This has resulted in the time taken to load context keys on a page reducing on average by 70-82%. |
| 28 Apr 2025, 11:25 AM | High memory usage during peak hours | Sluggish experience for some users | ✅ Resolved | Performance during peak times has stabilised. |
🔍 What We’re Doing
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Long-term: Reviewing infrastructure and deployment processes to build more resilience.
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Monitoring: Ongoing system monitoring by CloudOps for memory spikes and scaling anomalies.
Please download this article to read more about what we are doing to resolve and enhance the performance of PolicyConnect sites.
💬 Need help?
If you're experiencing slowness or other issues feel welcome to use our dedicated performance report form or contact our support team. We’ll prioritise based on the severity and keep this page updated regularly.