Who is this article for?

Users encountering the error.

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The system automatically times out after 15 minutes of inactivity. If a user is typing doesn't save regularly, the system won't detect activity and produce an error.

This article covers the causes and provides tips to prevent and recover from these issues.

1. Issue

When the inactivity threshold is met, you will encounter the "Expired token received for JSON Web Token validation" error. 

This means your session has timed out and you will lose any unsaved work.

2. Solution

To resolve the issue, save your work regularly. This ensures the system registers activity and keeps the session active.

If you encounter the error, copy and paste your content into a safe location (e.g., Notepad or Word). This will allow you to preserve your work in case the session has already expired.

You can then refresh the page and paste in the saved content to continue working on the record.