This page contains all the information you need to successfully unlock your Ideagen Hub command centre for Ideagen Assurance. Your gateway to breakthrough performance, unifying every solution and support in one place, unleashing predictive AI that thinks ahead and runs on infrastructure so secure and fast, it redefines excellence.

Here you’ll find guidance on how to ensure your transition runs smoothly and all the answers to questions you might have.

To guarantee success, it’s really important you familiarise yourself with the key elements:

• Most products will need to reset their passwords once Hub goes live.
• We’ll send you a new login link by email to do this – but will give you notice so you know it’s not a phishing email
• We’re releasing Hub in stages, so look out for an email or in product message with your exact go-live date

What changes

• Your login experience: You'll access Ideagen Assurance through Ideagen Hub using single sign-on
• Password reset required: You'll need to reset your password when you first log in to Ideagen Hub
• Unified access: One login connects you to all your Ideagen products and Luminate support
• Enhanced performance: Built on our most secure and modern architecture yet

What stays the same

• Your product interface: Ideagen Assurance looks and works exactly as it does today
• Your data and workflows: Everything remains intact with zero data loss
• Your permissions and roles: All user accounts and access levels transfer securely
• Your existing links: Bookmarks and saved links continue to work and redirect through Ideagen Hub

Key resources

The following resources will help you understand the purpose of Ideagen Hub in more depth and support you in getting the most value from the new experience:

• Getting Started: One hub, endless possibilities
• Ideagen Hub user guide
• Ideagen Hub administration guide
• Ideagen Hub release notes

Frequently asked questions

Q: When will my connection to Ideagen Hub happen?

A: Each customer has their own specific connection date. We will send you with an email containing the exact date along with in-product messages to remind you. 

Q: Is there any downtime during the connection to Ideagen Hub?

A: No, there is no downtime. The connection to Ideagen Hub happens in the background without disrupting your daily operations.

Q: If I use my email and password to access Ideagen Assurance, how will the login process change?

A: The Ideagen Assurance login screen will look slightly different. During the familiarisation period, you will see the existing email and password option along with the option to "Sign in using Ideagen Hub." After entering your credentials through the Hub login screen, you will be authenticated and directed into Ideagen Assurance. The existing Ideagen Assurance email and password login will still work during the familiarisation period.

Q: If I use my organisation's SSO identity provider to access Ideagen Assurance, how will the login process change?

A: The Ideagen Assurance login screen will look slightly different. During the familiarisation period, you will see the existing SSO login option along with the option to "Sign in using Ideagen Hub." After signing in using Ideagen Hub, you will be authenticated and directed into Ideagen Assurance. The existing SSO login option will still work during the familiarisation period.

Q: I am a user and have lost/can’t find my Hub login email, what should I do?

A: That’s okay, speak to your administrator, they should be able to resend it. Or visit our Hub help page to learn how to reset your password from the Hub login screen.

Q: I am an administrator for Assurance, and I have been notified that my Assurance site has been connected to Ideagen Hub. What do I need to do?

A: Hub will be the main way to access Assurance. During the familiarisation period, your users can still access Assurance using their existing email/password or the SSO login method (if applicable).

We encourage administrators to start using Ideagen Hub to sign in. Look out for a welcome email from Ideagen Hub.

After communicating this change to your team, administrators should send out welcome emails to their users so that they can access Ideagen Hub as well.

Remember, to use SSO in Ideagen Hub, your IT administrator will need to access Ideagen Hub and configure SSO, but once that is done, you are all ready to go.

Q: As the tenant administrator for Hub, how do I resend welcome emails to my users?

A: You can use the User Management features in Hub to send a welcome email to a single user, send welcome emails in bulk to selected users, or send welcome emails to all active users. Visit our Hub help page to learn how to resend welcome emails to your users.

Q: Will my existing Ideagen Assurance link still work after connecting to Hub?

A: Yes, your existing Ideagen Assurance link will continue to work. When you use them, you will be prompted to login through Hub and then redirected back to Ideagen Assurance.

Q: Can I still access Ideagen Assurance directly without going through Hub first?

A: Yes, you can still access Ideagen Assurance directly using your existing link. However, we recommend getting into the habit of accessing through Hub as it provides a central command centre for all your Ideagen solutions.

Q: How does Single Sign-On (SSO) work with Hub?

A: Ideagen handles authentication at the Hub level. Once you are authenticated through Hub, you have seamless access to all your integrated Ideagen products - true single sign-on that eliminates friction and accelerates your workflow. If you are an IT administrator, visit the Hub SSO help page to learn how to configure SSO in Hub.

Q: I use SSO (Entra ID, Google, Okta, etc.) - what changes for me?

A: Your SSO will continue to work. However, your IT team will need to update your SSO configuration after your Hub site has been created. Your authentication will route through Hub, but you will still use your existing SSO provider (e.g. Entra ID, Google, Okta, etc.). If you are an IT administrator, visit the Hub SSO help page to learn how to configure SSO in Hub.

Q: Will my SSO still work?

A: Yes, SSO will continue to work. It will route through Ideagen Hub but still use your existing identity provider. Your IT administrator will need to update the configuration with the new Hub URL, Identifier and Reply URL. If you are an IT administrator, visit the Hub SSO help page to learn how to configure SSO in Hub.

Q: What is the new Hub URL I need to configure in my SSO provider?

A: This is unique to each customer and will be sent to you after your Hub site has been created.

Q: What if I have multiple Ideagen products - will I need separate logins?

A: No. One login through Hub gives you access to all your Ideagen products. One platform. Infinite possibilities. No more juggling platforms or passwords. Experience true control and frictionless workflows, with all your essential tools and support within effortless reach.

Q: Do customers need to change their username?

A: No.

Q: If I use my email and password to access Ideagen Assurance, will I need to reset my password?

A: Yes, you will receive a welcome email directly from Ideagen Hub and then when you first login you will be asked to reset your password. We understand, for cybersecurity purposes that most people act with caution when asked to change their login details through fear that this is a phishing email. We will share with you exactly what this communication will look like closer to the time so that you can verify it is a genuine Ideagen email. However, if in doubt, access your product by your usual means and you'll be directed to change your password from there.

Q: If I use my organisation's SSO identity provider to access Ideagen Assurance, will I need to reset my password?

A: No. Once your IT team has configured SSO in Hub, you can continue using your organisation's SSO identity provider to access your Ideagen products. If you are an IT administrator, visit the Hub SSO help page to learn how to configure SSO in Hub.

Product access and integration

Q: Will I lose access to any features in Ideagen Assurance?

A: No, all your existing Ideagen Assurance features and functionality remain unchanged. Hub is your command centre - providing unified access to all your Ideagen solutions, integrated Luminate support, and AI-powered capabilities through Mazlan that predict, automate and recommend before you ask.

Q: How do I access Luminate support after my connection to Hub?

A: Your Luminate portal will be integrated into Hub, accessible with a single click. No extra passwords or barriers - just instant connection to help, support and community forums.

Q: How does Hub affect integrations with other Ideagen products or third-party tools?

A: There is no impact.

Q: Are there any settings admins need to change or adjust?

A: No, the only thing administrators might have to do is resend the ‘Welcome to Ideagen Hub’ email if some of your users did not receive it. This is the email that provides users with login instruction to access Hub. Visit the Ideagen Hub help page to learn more.

Q: Are there any settings individual users need to do themselves to realise the full benefits?

A: Users can customise their settings in Ideagen Hub, including configuring your own shortcuts. Visit the Ideagen Hub help pages to learn more.

Q: Will I receive advance notice before my connection to Hub?

A: Yes, you will receive communications well in advance of your connection date, including information about what to expect and any actions you may need to take.

Q: What will look different after my connection to Hub?

A: Your login experience will look a little different as when you get to your Ideagen Assurance login page you will be directed to log in via Ideagen Hub. Hub will be your main access point moving forward. However, if you do go to your Ideagen Assurance login page, this will still work, but it will prompt you to login via Hub first.

Q: How do I launch Ideagen Assurance from Hub?

A: After logging into Ideagen Hub, you can easily launch Ideagen Assurance from "My apps".

Q: Will my bookmarks/saved links still work?

A: Yes, your Ideagen Assurance login page will still work and will prompt you to login via Hub. However, as Ideagen Hub will be your central access point for your solution moving forward we’d recommend you update your bookmarks.

Q: What happens to my user preferences and settings in Ideagen Assurance?

A: Your user preferences and settings in Ideagen Assurance are not affected and remain exactly the same.

Q: Will my browser remember my login, or will I need to log in again?

A: Not when you initially log in, as we need all users to reset their passwords when logging into Hub for the first time. Your existing Ideagen Assurance password won’t work after the transition period.