Who is this article for?

Users who encounter the client error when accessing the system using Microsoft Edge.

No special access or permissions are required.

This article explains how to resolve the Hub Client error you may encounter when logging in via Mazlan Home.

Issue

If you see the message "Hub Client: [ID] not found" when trying to log in to PolicyConnect via Mazlan Home, a cached browser file is usually the cause.

Solution

To resolve the issue, clear your browser cache.

If you're still experiencing issues after clearing your cache, open a ticket with us and we'll be happy to help.